Prioritized ticket queues
Filter by owner, department, category, priority, customer replies, and SLA pressure.
Customer support operations workspace
Phantom CX
A focused helpdesk for teams that need ticket triage, support email routing, customer context, SLA visibility, and reporting in one calm workspace.
Email-to-ticket
Queue routing
SLA tracking
Reports
Built for support teams
Everything around the ticket, without losing the customer.
Phantom CX connects ticket work, customer records, support mailboxes, team queues, and operational reporting so agents and admins can work from the same source of truth.
Inbound support email
Route configured support mailboxes into queues and keep email replies tied to the ticket.
CRM context
Link tickets to companies and contacts so each request carries useful customer history.
SLA visibility
Track target response windows, breached work, closed work, and daily team momentum.
Agent replies
Send customer replies, use canned responses, add internal notes, and close tickets cleanly.
Admin controls
Configure ticket states, departments, categories, queues, routing, email, footers, and users.
Operating rhythm
From customer email to resolved ticket.
Capture
Create tickets manually or from inbound support mailboxes with requester details attached.
Route
Use departments, queues, routing rules, and ownership to place work where it belongs.
Respond
Reply to customers from the ticket, keep internal notes separate, and reuse approved responses.
Report
Review workload, response activity, resolution performance, and SLA health.
Real product views
A workspace your team can read at a glance.
The product experience is intentionally quiet: dense enough for repeated work, clear enough for agents and admins to find what matters.
Dashboard
Queue health and daily momentum.
Admins can see open workload, unassigned work, high-priority tickets, closed tickets, top closers, and department pressure from one view.
Tickets
Prioritized work queue
Agents can scan state, customer, department, category, priority, SLA status, and ownership.
Reports
Operational reporting
Leaders can review workload, follow-ups, waiting tickets, priority pressure, and SLA health.
Admin-ready
Designed around real support administration.
Phantom CX gives admins the configuration screens they need before the first ticket arrives, then keeps agents focused on customer work.
Organization-scoped users and data
Separate support mailbox and password-reset email settings
Departments, queues, and routing strategy controls
Admin-only reports and settings screens
Contact
Talk to the team behind Phantom CX.
Reach out for product support, sales questions, feature requests, onboarding guidance, or anything you need clarified before bringing Phantom CX into your support operation.
Support and troubleshooting
Sales and evaluation
Feature requests
Setup guidance
Email us
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Your message will be routed to the right person for support, sales, or product feedback.
Ready for a cleaner support desk?